Shipping Policy

 

Welcome to Urbnmvt- Your Ultimate Shopping Destination

Free Shipping on Orders Over $139!

Fast and Reliable Shipping

At Urbnmvt, we understand that timely delivery is essential. That's why we've partnered with trusted delivery services like UPS, FedEx, DHL, and USPS to ensure your orders reach you safely and efficiently. While we strive for a seamless shopping experience, please be aware that unexpected factors may occasionally affect delivery times.

Track Your Order

Curious about your order's status? Keep an eye on its journey through our "Track Your Order" page. Plus, we'll keep you in the loop with regular email updates, including tracking numbers and inventory notifications. For any inquiries or assistance, reach out to our dedicated customer service team at support@Urbnmvt.com. Expect a response within 24-48 hours - we're here to help!

Stay Connected with Mobile

We recommend providing your mobile number during checkout. This helps ensure smooth delivery. Please keep your mobile unblocked, as it can expedite the process further.

Estimated Delivery Times

The delivery timeline is divided into two phases:

  • Processing Time: Allow 5-7 business days for order preparation. Processing time may vary depending on product categories and order volumes.
  • Shipping Time: Expect delivery within 12-15 business days, based on your selected logistics method and delivery address.

Total Delivery Days = Processing Time + Shipping Time

Global Delivery

No matter where you are, Urbnmvt is committed to reaching you:

  • US & Canada: 15-18 days
  • UK: 18-25 days
  • EU: 18-25 days
  • Australia: 15-20 days
  • Oceania (New Zealand): 15-20 days
  • Rest of Asia, Africa, Islands, etc.: 20-25 days
  • Chile, Brazil (CNPJ/CPF/EORI number required): 20-25 days
  • South America (Colombia, Peru, Argentina, 2DN Transit): 20-25 days

Please allow an additional 3 weeks for preorder items beyond normal shipping times.

Lost or Stolen Packages

If you suspect your package is lost or stolen, or if it's marked as delivered but hasn't arrived, please contact us within 10 days to initiate a claim. We'll guide you through the claims process with the carrier. Keep in mind that claims may take up to 30 days to resolve, depending on the carrier's procedures. Important: Urbnmvt cannot be held responsible for packages confirmed as delivered by the carrier, and we do not issue refunds or credits for such cases.

Out of Stock Items

In case your order includes out-of-stock items, we'll promptly ship the available items and notify you via email about the out-of-stock items.

Shipping Costs

Shipping fees are based on your order value, which affects the package's weight:

  • Order value less than $139: Shipping Cost $13.99
  • Order value $139 or more: Enjoy FREE SHIPPING!

We encourage you to consider orders over $139 to qualify for free shipping and maximize your savings. 

Thank you for shopping with Urbnmvt

. We're dedicated to making your shopping experience exceptional!